FAQ – Livance Label

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For your safety, Livancé Label does not store your credit card information and will not share your personal information with any third party.

Need help, information, or want to place an order by phone?

Our team is available to respond to your questions in English or Dutch. Monday through Saturday 10AM to 5PM Amsterdam time. Contact us e-mailing to our customer service. We can assist you with your browsing experience and purchases. Click here for our contact details or scroll down for details.

Livancé Label items are delivered in the folowing countries; The Netherlands, Belgium, United Kingdom, France, Germany, Spain, Italy, Portugal and Ireland. Livancé Label does not deliver orders to business addresses, P.O. boxes, hotels or university campuses. Orders to any of these destinations will not be processed. Delivery of items will take place upon full payment of the items ordered. Orders made from the website of a country different to that of the delivery address will not be processed.

Livancé Label offers complimentary shipping and returns for all EU and UK orders (DHL EXPRESS),

All orders within the EU are being delivered within;
2-4 working days.

All orders within the UK are being delivered within;
1-2 working days.

Livance Label will inform you by email of the progress of your order. You can also track the progress of your order in the “My Orders” section of your online Customer Account on LivancéLabel.com or by contacting our Customer Service during the opening hours indicated in the “Contact” section of the Site.

Shipping fees for online orders depend on the delivery country chosen. Please visit out “Checkout” section when purchasing your item to see your shipping fee.

All our products are delivered in Livancé Label wrapping. Upon confirmation of your order, you will have the option to request gift wrapping; this service is offered free of charge.

Personalized message

We offer the option to include a personalized message when sending a gift order.

Please note that Livancé Label reserves the right to withhold or refuse the acceptance of a product order accompanied by messages containing statements contrary to the law or morality.

To contact our Customer Service, please consult the “Contact” section of the Site.

All transactions made on the Livancelabel.com site are highly secure. An SSL encryption system is in place to protect personal and payment data. Livancé Label agrees to not store your credit card details.In addition, we enforce the security of payments through the secure 3D system for Visa, Mastercard and American Express cards thus equipped. An additional step takes place upon payment, verifying the cardholder's identity and confirming the transaction. Each bank has its own authentication. For any questions regarding your 3D Secure code, please contact your bank directly. Our Customer Service may also conduct verifications and contact you before approving the transaction and confirming the order to collect more information in order to fight against fraud and guarantee your protection.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at customerservice@livancelabel.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at customer@livancelabel.com.

Ready-to-wear

The properties of certain materials and/or certain product finishes (wrinkled, lustre, etc.) are not designed to be permanent. Repeated washes will alter the clothes’ appearance over time. This is completely normal and gives the article of clothing its appeal and very special character.

Please be aware of the risk of color transfer in personal items of clothing due to fabric dye from our products. Please read the following instructions carefully:

Printed fabrics

The printing on these fabrics are applied using traditional methods. Slight variations may arise – the visual variations between printed fabric designs are a natural result of this manufacturing process.

* Avoid over-exposure to direct sunlight, artificial light or sources of high heat concentration.

Leather items

Leather is a natural material that needs to be handled with care. Different leathers will require care that is specifically tailored to their leather type.

* Try not to let your leather items rub against other objects as this may lead to color transfer

* Ensure your leather items are kept in a dry environment when not in use

* Avoid over-exposure to direct sunlight, artificial light or sources of high heat concentration

Embroidered and/or sequined items

Embroidered details are created using traditional techniques, even though these deatils give products more character they tend to be very fragile.These items therefore need to be treated with care.

* Avoid allowing other objects to come in contact with your product in any way that could cause visible damage
* Avoid over-exposing your embroidered or sequined items to direct sunlight, artificial light or sources of high heat concentration.

Denim items

Denim items undergo specific treatments and washes which give them their unique, timeless character. Visual variations between denim items occur naturally as a result of these processes.

These traditional treatments and processes may result in color transfer on the fabric’s surface. With washing, the effects of this transfer will slowly disappear.

* Keep your denim items away from other light-colored fabrics, furniture, and articles of clothing
* Avoid over-exposing your denim items to direct sunlight, artificial light or sources of high heat concentration

Furs

Fur is a very special product which requires very specific treatment in order to retain its natural beauty

Bags

In order to maintain the integrity of your handbag, we advise the following precautions:

* Ensure your leather goods are kept in a dry environment when not in use
* Avoid over-exposure to direct sunlight, artificial light or sources of heat
* Keep leather goods away from water, oils, perfumes and cosmetics
* Ensure that you store your leather goods in a cool, dry place inside the protective felt pouch designed for this purpose
* Try not to let your leather goods rub against other objects as this may lead to colour migration.

Leather items

* Leather is a natural material that needs to be handled with care, different leathers will require care that is specifically tailored to their particular leather type

* Exotic leathers are very delicate materials requiring a particularly high level of careful attention.

* Patent leather should not be kept in close proximity to other leather objects for extended periods of time, in order to prevent color transfer

* Vegetable-tanned leather is leather which is tanned using tannings found in vegetable matter. This leather is a delicate material which will develop a patina over time

* Ponyskin’ leather (actually made from calfskin) undergoes a special tanning process which does not remove the hair from the leather. To maintain the integrity of this product, try to ensure it does not rub against other objects

Coated canvas

* Man-made fabrics should be cleaned carefully using a soft, clean, slightly damp cloth

* Please be aware that lighter-colored materials are more prone to stains and soiling

Metal fittings

* The metal fittings of your leather goods are of excellent quality and will develop a patina over time

Jewelry

Each piece of GIVENCHY jewelry has been crafted using traditional techniques and the very finest materials,chosen to guarantee optimal customer satisfaction. The use of traditional techniques means that no two pieces of jewlery are exactly alike, which is exactly what generates their appeal and lends them their unique character.

In order to maintain the integrity of your jewelry, we advise you to take the following precautions:

* Handle your jewelry with care
* Keep your jewelry in its protective pouch
* Keep your jewelry away from chemical products (hairsprays/nail polishes, perfumes, creams, household cleaning products, insect repellents etc), as the use of these products may lead to the premature deterioration of metal, beads and certain gemstones
* Ensure your jewelry is kept in a dry environment when not in use and keep away from sources of heat

Gemstones and minerals
We recommend you follow the instructions already set out in this care guide in order to ensure the minerals, stones and crystals remain in their original state and retain their natural beauty.

Vegetable-tanned leather

This leather is tanned using tannings found in vegetable matter. It is a delicate material and its color may be subject to slight variations over time. Avoid wearing this piece of jewelry with light-colored clothes.

Perspex

Clean using a soft, dry cloth. Keep away from water and any kind of chemical product.

Real wood

This piece of jewelry is made from untreated wood, meaning it can be affected by changes in atmospheric humidity or major variations in weather conditions. Extra precautions should be taken when storing jewelry.

Shoes

Every pair of GIVENCHY shoes is unique in that it has been crafted using traditional techniques and the very finest materials, chosen to guarantee optimal customer satisfaction. The use of traditional techniques means that no two pairs are exactly alike, which is exactly what generates their appeal and lends them their unique character.

In order to maintain the integrity of your shoes,we advise to take the following precautions:

* Ensure your shoes are kept in a dry environment when not in use
* Avoid over-exposure to direct sunlight, artificial light or sources of high concentration of heat
* Keep shoes away from water, oils, perfumes and cosmetics
* Ensure that you store your shoes in a cool, dry place inside the dust bags designed for this purpose
* Try not to let your shoes rub against other objects as this may lead to color transfer

Leather shoes

* Different leathers will require care that is specifically tailored to their particular leather type
* Exotic leathers are very delicate materials requiring particularly careful attention.
* Patent leather should not be kept in close proximity to other leather objects for extended periods of time. This will help prevent color transfer
* Vegetable-tanned leather is leather which is tanned using tannins found in vegetable matter. This leather is a delicate material which will develop a patina over time
* Ponyskin’ leather (actually made from calfskin) is particularly precious and delicate. It has undergone a special tanning process which does not remove the hair from the leather. In order to maintain the integrity of this product try to ensure it does not rub against other objects.

Fabric shoes

* Man-made fabrics should be cleaned carefully using a soft, clean, slightly damp cloth
* Please be aware that lighter-colored materials are more prone to stains and soiling

Metal components

* The metal components of your shoes are of excellent quality and will develop a patina over time.

If you require any further information or have other questions in regards to product care and maintenance,please feel free to get in touch with any GIVENCHY sales outlet.

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